Enterprise Technology Strategy and Services (ETSS)

The Enterprise Technology Strategy and Services (ETSS) includes the Division of Information Technology (DoIT) and the Office of Library and Information Services (OLIS). DoIT has been organized into major functional areas that help drive its strategic goals, improve agency service levels, and align functional responsibilities. OLIS is responsible for developing programs that support and advance library services in the state.

Under the leadership of Bijay Kumar, the State’s Chief Information Officer (CIO) and Chief Digital Officer (CDO), ETSS successfully met the unique technology challenges of this past year with a continued focus on people, process, and technology. The energy of these efforts continues to manifest itself in continuous improvements to DoIT’s organizational structure, IT processes and strategic assessments of State applications and technologies. The CIO/CDO continues to conduct (albeit virtual in 2020-2021), ETSS all-hands meetings, quarterly leadership offsites and structured weekly/monthly meetings. This defined cadence enables the organization to maintain a shared structure and vision, improve team morale and continue driving advancements.

ETSS is critical to the functions of State government. Core ETSS responsibilities include management of IT projects for the Executive Branch and the day-to-day technical support, software installations, information system security and information system upgrades for State employees. ETSS is also responsible for ensuring stable and resilient infrastructure and technology. The ability to deliver on these functions has resulted in an increased appetite for technology advancement within the agencies.

The Project Management Office (PMO) was established in 2017 and has implemented a standardized reporting platform to track all IT projects. The IT Governance process, which evaluates, prioritizes, and funds projects, has been streamlined and unified. To ensure consistent execution of the established IT and project governance, the Vendor Management Office (VMO) and the finance and budget function for ETSS operate within the PMO. In 2018, the VMO was established to review and negotiate both existing and new contracts, resulting in millions of dollars of negotiated savings for the State. A Chief Financial Officer for the Division, who was hired in 2018, has allowed us to monitor, track and account for all expenses and work proactively with agency chief financial officers to provide enhanced financial transparency.

In March 2018, a Chief of Enterprise Applications and Agencies was hired, whose responsibilities include strengthening IT centralization, with major focuses on enhancing partnerships with the State’s agencies and digitalization.

With 197 employees, DoIT is tackling technology challenges with a relatively small workforce in comparison to most neighboring states. This is measured on both a per-capita basis and as a proportion of overall state IT workers, making it even more important to strive for sustainable, enterprise solutions. DoIT has had to adapt and deliver scalable technology solutions that meet the demand for modern direct services. These solutions enable State employees to better manage resident data, replace paper processes with digitized services, and communicate more effectively. DoIT is committed to incorporating lessons learned from prior projects and investing in the solutions that improve the lives of residents.